Evaluation on Information Technology Service Management Process with AHP
نویسندگان
چکیده
منابع مشابه
Evaluation on Information Technology Service Management Process with AHP
Though analyzing the IT service management framework and associated processes of KM company, this paper determines various indicators of IT service management process. The weights of each indicator are calculated with analytical hierarchy process (AHP), and the evaluation was executed in KM company. And the suggestions are proposed with consideration of both the evaluation results and the real ...
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ژورنال
عنوان ژورنال: Technology and Investment
سال: 2011
ISSN: 2150-4059,2150-4067
DOI: 10.4236/ti.2008.21005